Privacy Policy

PERSONAL INFORMATION WE COLLECT

A. Personal Information You Provide or Make Available

For the purposes of this Policy, “personal information” is any information that identifies, relates to, or can be used to contact a particular individual. The types of personal information we collect or receive about you include the following categories.

1. Contact Information. When you visit, use, and/or access the Services, you may provide us with (and/or we may collect) your name, postal address, e-mail address, and telephone number, and any other information you make available in connection with the Service.
2. Account Information: If you register for an account with us, your username, account password, avatar, and other information that we may request or that you may provide relating to your account.
3. Transaction Information: When you make a purchase or otherwise transact business with us, we may collect information about your purchase, method of payment, payment details, and transaction history. To the extent you make a purchase using your credit card, your credit card information is collected and stored by our third-party payment processor, and not by us.
4. Customer Support Information. We retain copies of any inquiries you submit to us or communications you engage in with us (such as customer support requests), whether by emails, calls, forms, social media, features available on our website, or other means.
5. Device, Usage, and Browser Information. When you visit, use, and/or access the Services, we may collect information about the type of device and browser you are using, the unique number assigned to your server or device, your physical location, how and when you use our Website or Services, the frequency and duration of your usage, the pages you view, your website search terms, and other information regarding your interactions with the Services.
6. Social Media Information. When you use integrated social media features on Services (as available and/or as applicable from time to time), we may obtain information including your name and e-mail address; and videos, recordings, and images of you. If you interact with us on any social media platform: (i) depending on your social media privacy settings, the personal information that you submit on the social media platform may be read, collected, or used by us as described in this Policy, and (ii) where we respond to any interaction with you on social media, your account name/handle may be viewable by any and all members or users of our social media accounts. Social media platforms operate independently from us, and we are not responsible for the personal information that you choose to share on any social media platform. We encourage you to review the privacy policies and settings of any social media platform with which you interact to help you understand their privacy practices.
7. Messaging Content. If we make messaging features available, now or in the future, when you use any such features, we may collect and store the content of your messages (including direct messages, group chats, and server chats), as well as timestamps, delivery information, and participant identifiers. Messaging content is processed and stored as necessary to provide the messaging service, support moderation, comply with applicable law, and operate the Services.

B. Automatically Collected Personal Information

Like most website operators, we use various technologies to collect certain types of information about the users of our website. Please note that the vendors that supply the pixels, tags, web beacons, cookies, and the other tracking technologies discussed below may collect or receive this information at the same time we do.

The technologies we use on our website include the following.

• Pixels, tags, web beacons, gifs, and similar code-based technologies. These technologies are small pieces of code that run when a website page or an email is loaded. They are used to monitor the behavior of the visitor or email recipient (such as what icons were clicked on or whether links in an email were opened) and gather analytics and details about the interaction. For example, when you open our homepage, a pixel may run and generate information based on the visit (e.g., what day and time you were on the homepage), and then this information is processed by us or our vendors. Pixels work in conjunction with cookies to let us know what portions of our website are of interest to you and to help us provide you with tailored information. Even if you have disabled or turned off cookies (discussed below), the pixels, tags, and web beacons we use may still detect and collect certain information about your interaction with our website.
• Cookies: Cookies are small text files that can be used by websites to make a user’s experience more efficient. Our website uses different types of cookies to, among other things, automatically recognize you when you return to our website, store information regarding your preferences, and analyze traffic to our website. Please note that where cookies are essential to the operation of our website, if disabled, you may not be able to enjoy certain features of the website. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.
• Log Files. We use log files to track actions occurring on our website and to collect data about visitors, including internet service provider, referring/exit pages, and date/time stamps. This information is used for security purposes and to detect and prevent fraud.
• Analytics. Our website may also deploy third-party analytics tools, such as Google Analytics. You can find more information about how data is collected and processed in connection with the Google Analytics here. You can also read Google’s privacy policy here.

These technologies may be set or controlled by us (first-party technologies), or they may be set or controlled by third-party vendors (third-party technologies). Further, these technologies can be categorized as follows.

• Essential: These technologies are necessary for the website to function and cannot be switched off in our systems. For example, cookies that allow pages to load correctly.
• Performance: These technologies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the website. For example, technologies we use for analytics.
• Functional: These technologies are not strictly necessary for the website to function but help us improve your experience and understand how our site is used. For example, cookies and pixels that analyze your browser settings and preferences.

The information collected through these technologies may be combined with personal information or aggregated with other information we technologically or manually collect about or from you. We may share information about your use of our website with our advertising and analytics partners, who may combine it with other information that you previously provided to them.

Please see the section below titled “Your Choices About Personal Information” for more information about options you may have to with respect to these technologies.

How We Use Your Data

We use the information we collect to provide, develop, enhance our Services, and for other business purposes needed to deliver our Services or as required for legal or compliance purposes. This includes to:

1. Personalize your experience. We may use the data collected through cookies and other tracking technologies (if enabled) to remember information so that you will not have to re-enter it during your visit or the next time you visit the site and to provide custom, personalized content and information.
2. Process and fulfill orders. This includes sharing your contact and shipping information with sellers and our shipping partners.
3. Provide you with customer support, communications, updates, promotions, announcements, and other news about relevant features and aspects of our Services. For example, we may send you communications responding to customer support questions, providing information about transactions, or notifying about user engagement. You may adjust your notification preferences through the website, or follow any opt-out instructions provided with the communication (e.g. at the bottom of an email).
4. Verify accounts and activity, monitor for suspicious or fraudulent behavior, prevent the sale of counterfeit items, and fulfill anti-money laundering and know-your-customer obligations. We also use this information to identify and investigate violations of our Terms of Service and other policies. This includes reviewing Messaging content, whether manually or through automated tools, to support moderation, enforce community standards, prevent fraud and abuse, and protect the safety and integrity of the Pack Labz community.
5. Enable social features such as connecting you with other users.
6. Provide, analyze and improve the Services. This also includes research and development and creation of new features and may involve creating anonymous and aggregated data.
7. For our internal advertising and marketing purposes (we do not sell or share your personal information with third parties for targeted advertising purposes).
8. Where we believe it is necessary to fulfill or protect our legal rights, interests, and protect the interests of others. This includes complying with relevant laws, regulation, or other obligations in connection with legal claims, audit functions, an acquisition, merger, or sale of a business.
9. With your consent: We may use information about you where you have given us consent to do so for a specific purpose not listed above.

Categories of Third Parties We Share Personal Information With

Sharing within Pack Labz

We may share the information we collect for any purpose our affiliate entities.

Sharing with Business Partners and Other Third Parties

We may share the information we collect for our own marketing purposes. We may also share the information we collect with our business partners and other third parties that help us processing transactions, fulfill your requests, responding to your inquiries, secure our IT infrastructure, and other operational purposes. If we provide Personal Information to our business partners and other third parties, we require them to exercise reasonable care to protect such information and restrict the use of such information to the purposes for which it was provided to them.

Service Providers

We may engage service providers to provide certain services to us or to perform certain services on our behalf including analytics, marketing, fulfillment, etc. In some cases, service providers may collect or be provided with access to Your information as reasonably necessary to perform such services on the condition that they not use or disclose your personal information for other purposes. If applicable, now or in the future, we may share messaging content with service providers that support messaging functionality, including real-time infrastructure, storage, and content moderation.

Certain Business Transactions

We may share any or all of the information with any buyers or other successors prior to or in the event of a merger, sale, divestiture, restructuring, dissolution, or reorganization, or sale or transfer of some or all of our assets, whether as a going concern or part of a bankruptcy, liquidation, or similar proceeding.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about You to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

CHOICES ABOUT YOUR PERSONAL INFORMATION

A. Website Technologies and Advertising

Depending on your browser or device, you may have the option to set the browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies. Each browser and device are different, so we recommend you evaluate the tools and settings available in your browser or device, as well as any available instructions for the same. In addition, you may configure cookie settings using our cookie management tool here. Please note that if you disable or delete cookies, you may not be able to access or use certain features of our website.

The National Advertising Initiative also makes resources available to assist consumers in opt-out of certain tailored online ads, which you can access at https://optout.networkadvertising.org/?c=1.

B. Marketing Emails

As required by applicable laws, you can opt-out of receiving promotional emails from us by clicking the “opt out,” “unsubscribe,” or similar link in any such promotional emails and following the instructions provided. You can also opt out of receiving certain communications by contacting us at the “Contact Us” information below.

C. Analytics Tools

We may use Google Analytics and similar tools in connection with our website. If you would like to refrain from having your data collected by these tools, use the following link: https://tools.google.com/dlpage/gaoptout.

D. Updating Your Information

We take reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, by contacting us at the “Contact Us” information below.

E. Declining to Provide Information

You can choose not to provide us with information we may request, but that may result in you being unable to use certain features of our website, request information about our Services, or initiate other transactions with us.

F. Do Not Track Mechanisms

Please note that our website does not honor “Do Not Track” signals, and such signals will not impact the operation of our website. Do Not Track signals are different than the Global Privacy Control (more information about GPC can be found at https://globalprivacycontrol.org/).

SMS TEXT MESSAGE COMMUNICATIONS

We may offer you the opportunity to receive communications from us via text message. If you consent, we may send you text messages at the number you provide using automated dialing technology subject to the following conditions.

• Consent is not a condition of receiving services. Your consent to receive text messages is entirely voluntary and is not required as a condition of obtaining services from us or completing any transaction.
• Types of messages. Text messages you receive from us may include informational and promotional communications, including information about the Services you have requested or Services we provide that we think may be of interest.
• Message frequency and fees. Message frequency will vary depending on the nature and status of your matter or interaction with us. Message and data rates may apply depending on your mobile carrier and service plan. We are not responsible for any fees or charges imposed by your mobile carrier. If you have any questions about your text plan, it is best to contact your wireless provider.
• Opt-out. You may revoke your consent and opt out of receiving text messages from us at any time by replying “STOP” to any text message you receive from us. After you text “STOP,” you may receive a final confirmation message, and no further text messages will be sent to you unless you subsequently opt in again. You may also opt out by contacting us using the information provided in the “Contact Us” section below. If you want to receive text messages again, just sign up as you did the first time and we will start sending text messages to you again.
• Assistance. If you are experiencing issues with our text messaging service, you may reply “HELP” to any message you receive from us or contact us at the information provided below.
• No sharing of SMS consent data. Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.
• Carrier disclaimer. We rely on mobile carriers to transmit text messages, and carriers are not liable for any delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and network availability, and we do not guarantee that messages will be delivered or delivered within any particular time. Transmissions are sent through third-party networks and systems not controlled by us, and such transmissions may not be secure. We are not responsible for any delayed or undelivered messages.

DATA RETENTION

We retain Your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements as described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the context of the processing and our legal obligations.

When retention is no longer required, we will securely delete or anonymize Your personal information.

Messaging content is retained for as long as is reasonably necessary to operate the messaging service, enforce our Terms, or comply with legal obligations. Deleted messages may not be immediately removed from our systems and may remain in backups or archives for a limited period.

SECURITY

Information maintained in electronic form that is collected by Pack Labz is stored on systems protected by industry standard security measures. These security measures are intended to protect these systems from unauthorized access. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while We strive to protect information transmitted on or through the Site or Services, We cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

INTERNATIONAL VISITORS

Pack Labz is a limited liability company subject to the laws of the United States. This Website is directed towards users in the United States only. Individuals outside the United States should not use the Website. We make no representation that the practices described in this Policy are compliant with laws outside of the United States.

OTHER WEBSITES

We are not responsible for the information collection or privacy practices of other Websites, including Websites operated by Our business partners or other third parties, including Websites that might be co-branded with Our name. Please review and understand the privacy policies posted on any linked sites You visit before using those sites or providing any Personal Information through such sites.

UNIVERSAL OPT-OUT MECHANISMS

As we do not sell or share Personal Information with third parties, You are already automatically opted out of such activity, as it does not take place. Therefore, We do not monitor for browser-based opt-out preference signals, such as the Global Privacy Control (GPC).

PERSONS UNDER AGE 18

Our Platform and Services are for individuals age 18 and older. Persons under 18 years old may not use the Platform or Services. We do not knowingly collect or allow the collection of Personal Information from persons under 18. If you are the parent or guardian of a person under 18 and believe that the person has provided us with personal information, you may contact Us at support@packlabz.com and request that it be removed.

We reserve the right to request any and all applicable proof of identification and consent proof from our users, at any moment, without prior notice, and at our sole and final discretion. Upon the failure to provide such proof of age, we reserve the right to immediately freeze, block or cancel any account, with no liability.

CHANGES TO THIS POLICY

We reserve the right to revise this Policy at any time without notice, in whole or in part, at any moment. When this Policy is revised in a material way, notice will be posted on the Website along with the revised Policy, indicating the date where the changes will become effective, and thus we encourage you to review our Website periodically.

Your use after any changes indicate Your acceptance thereof and we will post a notice regarding such changes on the Websites, and may also write an email to you or otherwise notify you, to the extent required by applicable law.

USER ACKNOWLEDGEMENT

As a user of Websites, you may be asked to agree to this Policy by clicking on the “I Agree” checkbox on the registration page, pop-up box, tab or other analogous means. Nevertheless, by registering for an account to use the Services, visiting our Website, or otherwise interacting with us, you consent to the collection an use of your personal information as described in this Policy.

BROWSING SESSION INFORMATION

We use technologies that maintain records of Your browsing session, chats, and other activities on the Websites. These technologies may include session replay that maintains a record of Your interactions with the Website, chat providers that maintain a transcript of Your chats, cookies, pixels, and other tracking technologies that share some of Your interactions with the Website, as well as other technologies that collect and share Your interactions with the Websites. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

CONTACT US

If You have any questions or comments about Us, the Websites, Our Terms and/or this Policy, please contact Us at:

support@packlabz.com